Medics, lawyers and IT professionals face the scrapheap as CIOs look to cash-in on AI
Posted: 9 May 2017 | By Darcie Thompson-Fields
Robots could soon be the preferred option for CIOs according to a new report from Gartner, with those working in medicine, law and IT considered at risk.
The report, released today (May 9), highlights the “major role” that CIOs have to play in preparing businesses for the impact that artificial intelligence (AI) will have on business strategy and human employment.
It predicts that by 2022, smart machines and robots ‘may’ replace highly trained professionals in tasks within medicine, law and IT., with capable AI and robotics proving more cost-effective.
“The economics of AI and machine learning will lead to many tasks performed by professionals today becoming low-cost utilities,” said Stephen Prentice, vice president and Gartner Fellow. “AI’s effects on different industries will force the organisation to adjust its business strategy. Many competitive, high-margin industries will become more like utilities as AI turns complex work into a metred service that the enterprise pays for, like electricity.”
Sitting on the fence somewhat, Prentice stated that the effects that AI will have on the enterprise will depend on its “industry, business, organisation and customers.”
The report added that AI will eventually replace many routine functions of the IT organisation, particularly on the operations side, such as in system administration, help desk, project management and application support.
Some roles will disappear, but AI will improve some skills shortages, and the IT organisation as a whole will increasingly focus on more creative work that differentiates the enterprise.
Mr Prentice cited the example of a lawyer who undergoes a long, expensive period of education and training. Any organisation that hires lawyers must pay salary and benefits big enough to compensate for this training for each successive lawyer it hires. On the other hand, a smart machine that substitutes for a lawyer also requires a long, expensive period of training. But after the first smart machine, the enterprise can add as many other smart machines as it wants for little extra cost.
Financial services is another industry where jobs such as loan origination and insurance claims adjustment could be automated. However, he explained, while AI will hit employment numbers in some industries, many others will benefit as AI and automation handle routine and repetitive tasks, leaving more time for the existing workforce to improve service levels, handle more challenging aspects of the role and even ease stress levels in some high-pressure environments.
CIOs must prepare for changes in hiring
Mr Prentice concluded with a warning that CIOs should use the enterprise’s five-year vision to develop a plan for achieving the right balance of AI and human skills.
Too much AI-driven automation could leave the enterprise less flexible and less able to adjust to a changing competitive landscape. This approach will also help reassure employees about where and how AI will be used in the organisation.
“Ultimately, AI and humans will differentiate themselves from each other,” said Mr Prentice. “AI is most successful in addressing problems that are reasonably well-defined and narrow in scope, whereas humans excel at defining problems that need to be solved and at solving complex problems. They bring a wide range of knowledge and skill to bear and can work through problems in various ways. They can collaborate with one another, and when situations change significantly, humans can adjust.”
“The CIO should commission the enterprise architecture team to identify which IT roles will become utilities and create a timeline for when these changes become possible,” said Mr Prentice. “Work with HR to ensure that the organisation has a plan to mitigate any disruptions that AI will cause, such as offering training and upskilling to help operational staff to move into more-creative positions.”