AI, Customer Centricity, and how to strive for greatness webinar

Posted: 7 November 2017 | By Charlie Moloney

Do your customers like you, or do they love you? Is your customer service good, or is it great? You know what the answer should be, but it’s possible you don’t know how to get there, and that’s where artificial intelligence (AI) comes in!

We were joined by John Tarnowski, Head of Customer Experience at ATB Financial, and he talked us through the journey of adopting AI early, and using this technology to rethink customer strategy.

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