Infosys launches new “next generation’ AI business platform

Posted: 28 April 2017 | By Darcie Thompson-Fields


Infosys, a self proclaimed global leader in consulting, technology, outsourcing and next-generation services, has today announced the launch of Infosys Nia, a new AI platform designed to help solve complex business problems.

The new platform has been built tackle “break-through business problems” such as forecasting revenues, forecasting what products need to be built, understanding customer behaviour, deeply understanding the content of contracts and legal documents, understanding compliance, and fraud.

Infosys’ first-generation AI platform Mana was about IT, simplification, efficiency and cost. Capabilities included socialisation of organisational knowledge, deep analytics, service automation, automated incident root cause analysis and others.

Infosys CEO, Dr. Vishal Sikka commented: “When we launched our knowledge-based AI platform Mana one year ago, we set out on our path of bringing knowledge, data and automation, together with our services to our clients as never before. We have seen tremendous adoption, and indeed, a massive embrace of Mana by our clients, particularly in leveraging Mana to improve service delivery and drive efficiencies and cost performance through automation.

“But we could clearly see that there was much more potential, an unlimited potential, in bringing AI to our clients’ most sophisticated and complex business problems, as they work toward a vision of bringing technology to every aspect of their businesses. Nia, the next generation of our AI platform now takes our purposeful approach to AI, one in which technology serves to amplify people and empowers them to work in new ways, to new heights. When we bring this together with our unmatched ability to educate and train in AI techniques and emerging technologies, we now have the platform, the services and the skills, to deliver new unprecedented value to our clients.”

Key benefits Nia can provide to businesses:

  • Infosys Nia can improve order-to-cash process by creating a real-time risk profile to customize the collection strategy, expedite resolution of disputes, predict anomalies, prevent disputes, and enable better visibility and forecasting of cash flow to reduce days sales outstanding (DSO).
  • Infosys Nia can predict variability in manufacturing and material cost, while also reducing product development cycle times.
  • Infosys Nia can create knowledge models of multiple, complex labour contracts with an on-demand, self-service conversational interface to operationalize the knowledge.
  • Infosys Nia can create a customer genome based on internal and external data sources to help develop targeted messaging, accurately identify up-selling and cross-selling opportunities, offer personalised solutions, and improve customer satisfaction.

Senior Vice-President, HfS Research, Dr. Tom Reuner added: “By leveraging and integrating a broad set of artificial intelligence technologies, Infosys is supporting customers on their journey toward business transformation. The modular set up of Infosys Nia allows for more flexibility when addressing diverse sets of use cases. On this journey, Infosys’ expansive AI and cognitive computing capabilities provide customers with solutions that put data at the center of their service delivery strategies. While it might sound trite, data really is becoming the new currency.”

More on Infosys Ltd

Infosys is a global leader in technology services and consulting. The firm enables clients in more than 50 countries to create and execute strategies for their digital transformation. From engineering to application development, knowledge management and business process management, they help clients find the right problems to solve, and to solve these effectively. They have a team of over 200,000 innovators, across the globe.

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